Terms of Use

PAYMENT METHODS

1) Credit Card (Visa, Mastercard)
For your security, encryption 256bit is used. Your personal data, such as credit card number, expiration day and card security code CVV2/CVC2 is not stored on our server.

2) Pay-Pal
It is the most widespread and secure method for online transactions. (Additional 4.7% Fee)
Complying with PayPal’s acceptable use policy this payment method is unavailable for Cannabis- CBD- Hemp Cosmetics. If you wish to buy Cannabis- CBD- Hemp Cosmetics you must choose a different payment method eg. credit card.

3) Cash on Delivery (*Only for shipments within Greece)
For shipments within Greece Cash on Delivery payment method is available. For Cash on Delivery there is an additional charge of € 2.80.

The tax is included on the prices displayed on our website. Until the full payment of the purchase price, the products remain the property of the vendor company.

 

SHIPPING METHODS

Various different shipping methods are available depending on the destination. The available shipping carriers are the Greek Postal Services (ELTA), TNT StandardTNT Express, UPS Standard, UPS Express and FedEx.

Premium Shipping Methods for Fast Delivery

TNT Standard, TNT Express, UPS Standard, UPS Express and FedEx are considered premium shipping services with guaranteed fast delivery.

Some of the above shipping methods might not be available for all the destinations. All parcels are shipped registered and insured.
For orders delivered within Greece, we use the ACS Courier services.
Shipping details & detailed costs here

HANDLING – DELIVERY TIME

Order handling – processing 2-3 working days. Delivery time: 7-10 days. You can check where your order is by using the tracking number which is sent to you via email.

ORDER TRACKING

A direct link to the shipping carrier you have chosen when you placed your order will be sent via email after your order has been shipped out.  Follow the link for tracking information of your parcel. Alternative use the following links.

Tracking links:

ELTA Hellenic Post Tracking Page

TNT Tracking Page

Ups Tracking Page

FedEx  Tracking Page

 

CONSUMER RIGHTS

WITHDRAWAL

You have the right to return the entire order or part of it, in all the cases where by a demonstrable fault of theolivetree.com wrong products or products of poor quality, defective (error in taking the order, the pricing, its mission, bad packaging, etc.) were sold, within (14) calendar days from the date you’ve received it. It is being clarified that the maximum replacement’s time may not extend beyond fourteen (14) calendar days. If the order is not returned within fourteen (14) calendar days, theolivetree.com cannot accept any refund or replacement.

If the product needs to be refunded due to a mistake we made, we undertake the transportation costs for the product’s return. Nevertheless, if the customer wishes to return his order without company’s fault, he should send the order at the headquarters of our company and pay the transportation cost himself.

To exercise the right of withdrawal, you are obliged to immediately contact us. You are also obliged to return the product in the state in which you received it, which means without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. The return will be accepted only upon approval of the company.

In an attempt to provide the best possible customer service, The Olive Tree enables you to submit online any complaint by filling in the relevant contact form that you can find here.

ORDER CANCELLATION

In any case, if you have completed the order process through our e-shop, but for some reason you’ve changed your mind, you can contact us before the order is sent, by sending an e-mail at info@theolivetree.com to cancel your order. In case you have received it, you should contact us the same or the next working day at info@theolivetree.com in order to return the product intact together with the associated document.

RIGHT OF REPLACEMENT

The company cannot provide replacement service. In case that consumers wish to change any product, they need to return the product to the company and make a new order. If the reason of returning a product is due to a company’s fault, then the company undertakes the transportation costs for the product’s return.

DETAILED GUIDE ON PRODUCT RETURNS

If you wish to return your order or part of it, you shall firstly inform the company.

A prerequisite is that the product has not been used and it is in its original packaging, in the same pristine condition in which you’ve received it, along with the payment receipt, including all the specific product labels (tags).

Note: All products returned to The Olive Tree undergo quality control. To avoid any inconvenience, we advise you to check the products’ condition and their packaging intact carefully at the time of delivery, in order to detect any potential problems. In the case in which a defect is found during the quality control of the returned product, the company shall contact the customer to solve the issue.

If you wish to return any purchased products, you shall send them to the following address:
The Olive Tree
PRIFTI PANAG KONSTANTINOS
Andrianou 65, Plaka
P.C. 10556 Athens, Greece Tel: (+30) 210 3233002

GIFTS

When you make your order, you are able to choose to a gift package.We undertake the process of packaging it.

 

FIRST ORDER 5% DISCOUNT, TERMS OF USE

A customer after completing the registration on the https://www.theolivetree.com/  is eligible for a 5% discount on the first order.

How to apply the discount 
The discount is automatically  applied on the shopping cart page of the customer’s order.
The customer after registration is done must do as follows: first visit the shopping cart page, so the discount can be properly applied on the total amount of the order and then procced to the checkout page. 

Torubleshooting
In case the customer goes directly after registering on the purchase completion page (checkout page), the discount will not be properly applied and to deal with the problem must do the following: visit the shopping cart page where the discount will be applied  and then proceed to the checkout page. There is no need to log out or delete the order to resolve the issue.
Support: info@theolivetree.com

 

TERMS OF THE REWARD POINTS PROGRAM

The program
The reward points program is addressed to registered customers of TheOliveTree.com online store.

Products
The TheOliveTree.com online store will choose at its sole discretion and will include in the program specific products the purchase of which will result in credit of points in the member’s account. The points earned each time will be displayed within the product page.

Member account
In order to be able to save the collected reward points and redeem them in your next purchase you need to create an account.
Customers without an account will not be able to redeem their reward points earned in their next purchase.
The reward points earned, are stored in your account . In the account you can, among other data, access the points that you have earned so far.
The account is strictly personal and therefore it is forbidden in any way to transfer or share it, whereas the points accumulated by the member or any privileges cannot be transferred to a third person or to a third account.

Reward points system
You can collect 2 points for each 1 euro you spend on products. For every 100 points earned, you have 1 euro discount.
1 euro = 2 points, 100 points = 1 euro discount.

Crediting reward points in your account
Every time you complete a purchase on TheOliveTree.com you earn reward points. The discounts earned with reward points system are redeemed in your next purchase. The amount of reward points is calculated after all the discounts present, if any, are deducted from the total value of the purchased products. The shipping cost is not calculated in the reward points.

Points Redemption
If you have created an account and you have earned reward points for a previous purchase, the next time you decide to make a purchase, you have to login in to your account and in your shopping cart you will see the collected reward points so far and the option to use these reward points to apply a discount in the basket.

Reward points validity period
The points expire 12 months, if they do not be used, once granted to a user

Final Redemption
Once points are redeemed, redemption cannot be canceled nor points returned.

Product Return
In case of a refund, the refund is made to the payable value. In case a member returns all or some of the products it has bought and from which it has earned points or changes these products for others not included in the program, then the points corresponding to the value of the products returned or changed, will be deducted from its account.

 

COUPONS TERMS OF USE

!0% Off discount next order coupon terms of use

Once a customer places an order of 100 euros or more, will get with the order confirmation email a coupon code redeemed on next purchase.
The amount of discount with the use of coupon code will be equivalent of the 10% of the future order.
Coupon code is personal, can only be used once and it will be eligible for non discounted products.
Coupon code can be redeemed within a period of 60 days from  the day obtained.
Theolivetree.com withholds the right to change without prior notice the terms of use of the discount coupons.
 

If a visitor does not accept these terms of use should not use the services which are offered from our e-shop (www.theolivetree.com).

Using of our website is in the whole responsibility of the visitor/customer. We are not responsible for the malicious intervention of others.

Our visitors owe not to harm others with the malicious using of the website and not to violate their privacy.

10% Off discount Christmas Gift Coupon terms of use

The provided to the customers gift coupons can be applied in the shopping cart page on the coupon field. These coupons are valid through December 31. The coupons are only applicable for products which are not already on discount.