1) Credit Card (Visa, Mastercard)
For your security, encryption 256bit is used. Your personal data, such as credit card number, expiration day and card security code CVV2/CVC2 is not stored on our server.
It is the most widespread and secure method for online transactions. (Additional 4.7% Fee)
3) For Greek customers, payment on delivery is supported after the ACS courier service has been selected. Additional fee € 2,80.
The tax is included on the prices displayed on our website. Until the full payment of the purchase price, the products remain the property of the vendor company.
We Ship all orders using the Greek Postal Services (ELTA) for worldwide order delivering.
For orders delivered within Greece, we use the ACS Courier services.
HANDLING – DELIVERY TIME
Order handling – processing 2-3 working days. Delivery time: 7-10 days. You can check where your order is by using the tracking number which is sent to you via email.
You can track online your order by using the tracking number sent via email after your order has been shipped out.
You can use the tracking number in the following URL https://www.elta.gr/en-us/personal/tracktrace.aspx or you can enter your tracking number on the tracking field of your country’s website post office.
You have the right to return the entire order or part of it, in all the cases where by a demonstrable fault of theolivetree.com wrong products or products of poor quality, defective (error in taking the order, the pricing, its mission, bad packaging, etc.) were sold, within (14) calendar days from the date you’ve received it. It is being clarified that the maximum replacement’s time may not extend beyond fourteen (14) calendar days. If the order is not returned within fourteen (14) calendar days, theolivetree.com cannot accept any refund or replacement.
If the product needs to be refunded due to a mistake we made, we undertake the transportation costs for the product’s return. Nevertheless, if the customer wishes to return his order without company’s fault, he should send the order at the headquarters of our company and pay the transportation cost himself.
To exercise the right of withdrawal, you are obliged to immediately contact us. You are also obliged to return the product in the state in which you received it, which means without breaking the seal of the package and by confirming that the special signs of the product have not been removed. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. The return will be accepted only upon approval of the company.
In an attempt to provide the best possible customer service, The Olive Tree enables you to submit online any complaint by filling in the relevant contact form that you can find here.
In any case, if you have completed the order process through our e-shop, but for some reason you’ve changed your mind, you can contact us before the order is sent, by sending an e-mail at firstname.lastname@example.org to cancel your order. In case you have received it, you should contact us the same or the next working day at email@example.com in order to return the product intact together with the associated document.
RIGHT OF REPLACEMENT
The company cannot provide replacement service. In case that consumers wish to change any product, they need to return the product to the company and make a new order. If the reason of returning a product is due to a company’s fault, then the company undertakes the transportation costs for the product’s return.
DETAILED GUIDE ON PRODUCT RETURNS
If you wish to return your order or part of it, you shall firstly inform the company.
A prerequisite is that the product has not been used and it is in its original packaging, in the same pristine condition in which you’ve received it, along with the payment receipt, including all the specific product labels (tags).
Note: All products returned to The Olive Tree undergo quality control. To avoid any inconvenience, we advise you to check the products’ condition and their packaging intact carefully at the time of delivery, in order to detect any potential problems. In the case in which a defect is found during the quality control of the returned product, the company shall contact the customer to solve the issue.
If you wish to return any purchased products, you shall send them to the following address:
The Olive Tree
PRIFTI PANAG KONSTANTINOS
Andrianou 65, Plaka
P.C. 10556 Athens, Greece Tel: (+30) 210 3233002
When you make your order, you are able to choose to a gift package.We undertake the process of packaging it.
TERMS OF THE REWARD POINTS PROGRAM
The reward points program is addressed to registered customers of TheOliveTree.com online store.
The TheOliveTree.com online store will choose at its sole discretion and will include in the program specific products the purchase of which will result in credit of points in the member’s account. The points earned each time will be displayed within the product page.
In order to be able to save the collected reward points and redeem them in your next purchase you need to create an account.
Customers without an account will not be able to redeem their reward points earned in their next purchase.
The reward points earned, are stored in your account . In the account you can, among other data, access the points that you have earned so far.
The account is strictly personal and therefore it is forbidden in any way to transfer or share it, whereas the points accumulated by the member or any privileges cannot be transferred to a third person or to a third account.
Reward points system
You can collect 2 points for each 1 euro you spend on products. For every 100 points earned, you have 1 euro discount.
1 euro = 2 points, 100 points = 1 euro discount.
Crediting reward points in your account
Every time you complete a purchase on TheOliveTree.com you earn reward points. The discounts earned with reward points system are redeemed in your next purchase. The amount of reward points is calculated after all the discounts present, if any, are deducted from the total value of the purchased products. The shipping cost is not calculated in the reward points.
If you have created an account and you have earned reward points for a previous purchase, the next time you decide to make a purchase, you have to login in to your account and in your shopping cart you will see the collected reward points so far and the option to use these reward points to apply a discount in the basket.
Reward points validity period
The points expire 12 months, if they do not be used, once granted to a user
Once points are redeemed, redemption cannot be canceled nor points returned.
In case of a refund, the refund is made to the payable value. In case a member returns all or some of the products it has bought and from which it has earned points or changes these products for others not included in the program, then the points corresponding to the value of the products returned or changed, will be deducted from its account.
PRIVACY / PERSONAL INFORMATION
The theolivetree.com company informs its customers/visitors that we are able to edit the personal information according to the 2472/1997 Law and its amendments.
The visitor of our e-shop can browse around our website, without giving any personal information.
The theolivetree.com company needs only your typical information, such as your name and your address, in order the transaction can be completed successfully. Our company uses your personal information for the below reasons:
Shipping your order in the place, where you have already chosen.
Meeting the requirements of our products and services.
Becoming a member of our e-shop. That means that you can see your past orders, information about products which you chose, change your personal information and your password.
If you would like to receive our newsletter, which informs you about our new products and also about our offers.
Under no circumstances, the theolivetree.com sales, rents or publicizes your personal information to others (Article 11, Law 2472/1997).These information are used exclusively for improving our services. The exception is if these information are required with a judgement by the Law officers. You can check your personal information, by clicking the choice “My account”. There you can also change your personal information. If you want to delete your personal information, you need only to let us know.
Personal privacy is the password which you give when you become a member. In order to publicize whichever personal information, should firstly your email and password to be given. For that reason no one should know your account details.
Our company has the opportunity to change the terms of protection of our personal information after informing our visitors, users and customers in the existing or potential framework. If a visitor does not accept the terms of protection, should not use the services which are offered from our e-shop (www.theolivetree.com).
Using of our website is in the whole responsibility of the visitor/customer. We are not responsible for the malicious intervention of others.
Our visitors owe not to harm others with the malicious using of the website and not to violate their privacy.