1) Credit Card (Visa, Mastercard)
For your security, encryption 256bit is used. Your personal data, such as credit card number, expiration day and card security code CVV2/CVC2 is not stored on our server.
It is the most widespread and secure method for online transactions. (Additional 4.7% Fee)
Complying with PayPal’s acceptable use policy this payment method is unavailable for Cannabis- CBD- Hemp Cosmetics. If you wish to buy Cannabis- CBD- Hemp Cosmetics you must choose a different payment method eg. credit card.
Various different shipping methods are available depending on the destination. The available shipping carriers are the Greek Postal Services (ELTA), TNT Standard, TNT Express, UPS Standard, UPS Express and FedEx.
Premium Shipping Methods for Fast Delivery
TNT Standard, TNT Express, UPS Standard, UPS Express and FedEx are considered premium shipping services with guaranteed fast delivery.
Some of the above shipping methods might not be available for all the destinations. All parcels are shipped registered and insured.
For orders delivered within Greece, we use the ACS Courier services.
Shipping details & detailed costs here
HANDLING – DELIVERY TIME
Order handling – processing 2-3 working days. Delivery time: 7-10 days. You can check where your order is by using the tracking number which is sent to you via email.
A direct link to the shipping carrier you have chosen when you placed your order will be sent via email after your order has been shipped out. Follow the link for tracking information of your parcel. Alternative use the following links.
DELIVERY FAILURE – RETURN OF PARCEL
If the courier company (TNT, UPS, FEDEX, ARAMEX) is unable to deliver your parcel because you have provided an incorrect delivery address or you are not present at the time of delivery, you will normally be notified of the delivery failure so you can reschedule. We will also in many cases contact you by email in an attempt to locate you and complete the delivery process.
If, despite our efforts, the package is returned to The Olive Tree in Greece, due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination and the returning shipping cost to our facilities.
If you have chosen ELTA Hellenic Post (Standard post office) as the shipping method and you have provided an incorrect delivery address or you are absent at the time of delivery, then your parcel cannot be delivered. In this case the parcel will be returned to The Olive Tree in Greece and due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination.
You bear all risks of loss and damage to the products from the time the same have cleared our logistic centre. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.
You have the right to return the whole order or a part of it, in all cases and only where theolivetree.com is proven to be at fault for the wrong products or products of poor quality or defective.
The consumer has the right of withdrall for the above reasons within (14) calendar days from the date the products were delivered. It is clarified that the maximum replacement time cannot exceed fourteen (14) calendar days. If the order is not returned within fourteen (14) calendar days, theolivetree.com cannot accept any refund or replacement.
If the product needs to be returned due to a mistake we made, we undertake the shipping costs to return the product.
To exercise the right of withdrawal, you are obliged to contact us immediately. You are also required to return the product in the condition you received it, which means without breaking the package seal and confirming that the product’s special tags have not been removed. In addition, along with submitting the withdrawal statement, you will also include the proof of payment. Return will be accepted only after company approval.
In an effort to provide the best possible customer service, The Olive Tree enables you to submit online any complaint by sending us an email at email@example.com
Note: All products returned to The Olive Tree are subject to quality control. To avoid any inconvenience, we advise you to carefully check the condition of the products and their packaging intact at the time of delivery in order to detect any problems. In the event that a defect is found during quality control of the returned product, the company will contact the customer to resolve the issue.
In any case, if you have completed the order process through our e-shop, but for some reason you’ve changed your mind, you can contact us before the order is sent, by sending an e-mail at firstname.lastname@example.org to cancel your order.
RIGHT OF REPLACEMENT
The company does not provide product replacement service. We only assume responsibility for replacement in case the product is defective and the consumer wishes to replace it. The consumer has the right of returning a defected product within 14 days from the date the order was delivered. If the reason for the product damage is due to the fault of the company, then the company will bear the transport costs for the return of the product.
DETAILED GUIDE ON PRODUCT RETURNS
If you wish to return your order or part of it, for the reasons described above you shall firstly inform the company by sending us an email at email@example.com
A prerequisite is that the product has not been used and it is in its original packaging, in the same pristine condition in which you’ve received it, along with the payment receipt, including all the specific product labels (tags).
Note: All products returned to The Olive Tree undergo quality control. To avoid any inconvenience, we advise you to check the products’ condition and their packaging intact carefully at the time of delivery, in order to detect any potential problems. In the case in which a defect is found during the quality control of the returned product, the company shall contact the customer to solve the issue.
If you wish to return any purchased products, you shall send them to the following address:
The Olive Tree
PRIFTI PANAG KONSTANTINOS
Andrianou 65, Plaka
P.C. 10556 Athens, Greece Tel: (+30) 210 3233002
When you make your order, you are able to choose to a gift package. We undertake the process of packaging it.
A customer after completing the registration on the https://www.theolivetree.com/ is eligible for a 5% discount on the first order.
How to apply the discount
The discount is automatically applied on the shopping cart page of the customer’s order.
The customer after registration is done must do as follows: first visit the shopping cart page, so the discount can be properly applied on the total amount of the order and then procced to the checkout page.
In case the customer goes directly after registering on the purchase completion page (checkout page), the discount will not be properly applied and to deal with the problem must do the following: visit the shopping cart page where the discount will be applied and then proceed to the checkout page. There is no need to log out or delete the order to resolve the issue.
TERMS OF THE REWARD POINTS PROGRAM
The reward points program is addressed to registered customers of TheOliveTree.com online store.
The TheOliveTree.com online store will choose at its sole discretion and will include in the program specific products the purchase of which will result in credit of points in the member’s account. The points earned each time will be displayed within the product page.
In order to be able to save the collected reward points and redeem them in your next purchase you need to create an account.
Customers without an account will not be able to redeem their reward points earned in their next purchase.
The reward points earned, are stored in your account . In the account you can, among other data, access the points that you have earned so far.
The account is strictly personal and therefore it is forbidden in any way to transfer or share it, whereas the points accumulated by the member or any privileges cannot be transferred to a third person or to a third account.
Reward points system
You can collect 2 points for each 1 euro you spend on products. For every 100 points earned, you have 1 euro discount.
1 euro = 2 points, 100 points = 1 euro discount.
Crediting reward points in your account
Every time you complete a purchase on TheOliveTree.com you earn reward points. The discounts earned with reward points system are redeemed in your next purchase. The amount of reward points is calculated after all the discounts present, if any, are deducted from the total value of the purchased products. The shipping cost is not calculated in the reward points.
If you have created an account and you have earned reward points for a previous purchase, the next time you decide to make a purchase, you have to login in to your account and in your shopping cart you will see the collected reward points so far and the option to use these reward points to apply a discount in the basket.
Reward points validity period
The points expire 12 months, if they do not be used, once granted to a user
Once points are redeemed, redemption cannot be canceled nor points returned.
In case of a refund, the refund is made to the payable value. In case a member returns all or some of the products it has bought and from which it has earned points or changes these products for others not included in the program, then the points corresponding to the value of the products returned or changed, will be deducted from its account.
Once a customer places an order of 100 euros or more, will get with the order confirmation email a coupon code redeemed on a next purchase.
The amount of discount with the use of coupon code will be equivalent of the 10% of the future order.
Coupon code is personal, can only be used once and it will be eligible for non discounted products.
Coupon code can be redeemed within a period of 60 days from the day obtained.
Theolivetree.com withholds the right to change without
Using of our website is in the whole responsibility of the visitor/customer. We are not responsible for the malicious intervention of others.
Our visitors owe not to harm others with the malicious using of the website and not to violate their privacy.