PAYMENTS & SECURITY

Payment methods

We offer secure and flexible payment methods to provide a seamless shopping experience. We do not store or process any card or other payment information on our servers. Currently, we do not offer cash-on-delivery or cryptocurrency payments, but we are exploring additional payment options to serve you better.

Please review the details below to select the option that best suits your needs:

  1. Credit Card (Visa, Mastercard) 
    All credit card payments are processed securely through our trusted bank payment gateway. (No additional fees.)
    Your payment details are not stored on our servers, ensuring maximum security. Transactions are protected with 256-bit encryption and the latest TLS protocols, guaranteeing the safety of your data throughout the process.
  2. PayPal
    PayPal is the most widespread and secure method for online transactions. (Additional 4.7% fee applies.)
    Note: Due to PayPal’s acceptable use policy, this payment method is unavailable for Cannabis-CBD-Hemp Cosmetics. If you wish to buy such products, you must choose an alternative payment method, such as a credit card.
  3. Google Pay, Apple Pay
    We offer the convenience of Google Pay and Apple Pay for seamless and secure payments. (Additional fee applies.)
    These methods allow you to complete your purchase quickly with just a tap. Please note that depending on your country or region, a small transaction fee may apply. The applicable fee will be displayed during checkout for transparency.
  4. Bank Payments
    Bank payments are available only for customers in Germany and Austria. (Additional 4 € fee applies.)
    After placing your order, you will receive an email with instructions, including our IBAN details. Transfer the total amount using your order number as the payment reference. Once the transfer is complete, please send the payment receipt and your order number to info@theolivetree.com. Please note:
    • Orders will be canceled if the exact amount stated is not received within 3 business days.
    • Bank payments are accepted in euros only. Customers are responsible for any additional bank or conversion fees for international transfers.
    • Bank payments may take up to 2-3 business days to confirm.

Confirmation of Payment

Once your payment is successfully processed, you will receive a confirmation email as a system response. This email serves as proof that your payment has been received and your order is being processed. If you believe you have made a payment but do not receive a confirmation email within a few minutes, please check the following:

  • Ensure that the email address provided during checkout is correct.
  • Check your spam or junk email folder for the confirmation email.
  • If you still cannot locate the confirmation email, please contact our support team at info@theolivetree.com with your payment details, and we will assist you in verifying the transaction.

Orders without a confirmation email may not have been successfully processed, and we recommend reaching out to confirm your order status.

Important Notes

  • No additional fees for credit cart use.
  • Some payment methods include additional fees ( PayPal, Google Pay, Apple Pay, Bank Payment). Please check the applicable fees during checkout.
  • If a payment fails but funds are deducted from your account, please allow up to 7 business days for the refund to process.
  • Ensure your billing and shipping details are accurate at checkout to avoid payment delays or issues.
  • If you encounter any payment-related issues, please contact our support team at info@theolivetree.com.

Amendments

 We reserve the right to amend or update these terms of use at any time, without prior notice. Updates will take effect immediately upon being published on our website.

References

These policies here are an integral part of our Terms of Use. By accepting the Terms of Use, you also acknowledge and agree to these specific policies.