REWARDS PROGRAM

1. Overview of the Program

The reward points program is available to registered customers of TheOliveTree.com online store. The earned by customer reward points are redeemed on next purchases only. 

2. Eligible Products

The Olive Tree reserves the right to include specific products in the program at its sole discretion. The purchase of these products will result in the crediting of reward points to your account. The number of points earned for each product will be displayed on the product page. Reward points are earned only on eligible products. Points are not awarded for shipping fees.

3. Member Account

To collect and redeem reward points, you must create an account on TheOliveTree.com. Customers without an account will not be able to redeem their earned points in future purchases.

Details regarding your reward points, including your total earned points, can be accessed through your account. Please note:

  • Accounts are strictly personal, and transferring or sharing reward points or account privileges is prohibited.
  • Reward points cannot be transferred to another person or account under any circumstances.

4. Reward Points System

The reward points system works as follows:

  • Earn 2 points for every €1 spent on products.
  • For every 100 points, you receive a €1 discount.

5. Crediting Reward Points

Reward points are credited to your account after completing a purchase. Please note:

  • Points are calculated after all applicable discounts are applied.
  • Shipping costs are excluded from the reward points calculation.

6. Redeeming Reward Points

To redeem reward points:

  • Log in to your account.
  • During your next purchase, you will see your collected points in the shopping cart.
  • Use the available option to apply the points as a discount in your shopping cart.
  • Customers can redeem all or part of their available points in a single transaction.
  • The discount is valid for non-discounted products (items not already on sale, part of a promotional package or part of another promotional offer).
  • Reward points cannot be combined with other promotional codes or discounts.

7. Reward Points Validity

Reward points are valid for 12 months from the date they are granted. Points that are not used within this period will expire.

8. Final Redemption

Once reward points are redeemed, the transaction is final. Redeemed points cannot be canceled or returned under any circumstances.

9. Product Returns

In the event of a refund:

  • Points earned from the refunded products will be deducted from your account.
  • If the refunded products were exchanged for others not included in the program, points corresponding to the returned product’s value will also be deducted.

Amendments

 We reserve the right to amend or update these terms of use at any time, without prior notice. Updates will take effect immediately upon being published on our website.

References

For more details please refer to our Terms of Use page.

These policies here are an integral part of our Terms of Use. By accepting the Terms of Use, you also acknowledge and agree to these specific policies.