RETURNS & CHANGES

Return Policy

All completed orders are considered final, and we do not offer refunds, compensation, or product exchanges.

We ensure that each product is in excellent condition before shipment. If your order arrives damaged and the damage is visible, please DO NOT ACCEPT the parcel. If the damage is discovered after acceptance, you must contact your local post office immediately and submit the necessary compensation form.

However, we strive to accommodate our customers’ needs and are willing to reconsider specific cases. If you require assistance, please reach out to us at  info@theolivetree.com

Order Canceling & Modifications

You may cancel your order provided it has not yet been processed by our fulfillment team. Similarly, removing items from your order is possible under the same condition.

For any changes or cancellations, please contact our customer service team by phone or email at info@theolivetree.com

Delivery Issues and Returns

If your parcel cannot be delivered due to an incorrect address or your unavailability, the courier may attempt to notify you. However, this is not guaranteed. Please ensure your shipping address and contact details are correct when placing your order.

If the package is returned to us due to delivery issues:

  • The shipping cost to your destination will be deducted from your refund.
  • The return shipping cost (€55) to our facilities will also be deducted.

Refunds are processed only after the returned parcel has been inspected and accepted.

Special Note for ELTA Hellenic Post: If you choose ELTA and provide incorrect information or are unavailable at the time of delivery, the parcel will be returned to us. In such cases, the same deductions will apply to your refund.

Refusal to Accept Delivery

If you refuse to accept delivery of your order for any reason, the parcel will be returned to our facilities. In this case, the following costs will be deducted from your refund:

  • The shipping cost to your destination
  • The return shipping cost (€55) to our facilities

Refunds are processed only after the parcel has been received and inspected at our facilities.

Amendments

 We reserve the right to amend or update these terms of use at any time, without prior notice. Updates will take effect immediately upon being published on our website.

References

These policies here are an integral part of our Terms of Use. By accepting the Terms of Use, you also acknowledge and agree to these specific policies.