SHIPPING TERMS

SHIPPING COUNTRIES

We ship to the following destinations*:

Europe:
Middle East: Global Regions:
Austria Lithuania Bahrain Agentina
Balearic Islands, Spain Luxembourg Israel Armenia
Belgium Malta Kuwait Australia
Bosnia Herzegovina Moldova Lebanon Canada
Bulgaria Monaco Oman Egypt
Croatia Netherlands Qatar Europe (Non EU)
Cyprus North Macedonia Saudi Arabia Greenland
Czech Republic Norway United Arab Emirates Hong Kong
Denmark Poland   Japan
Estonia Portugal   Malaysia
Finland Romania   New Zealand
France Serbia   Pakistan
Germany Slovakia   Taiwan
Greece Slovenia   Ukraine
Hungary Spain   United States (US)
Iceland Sweden    
Ireland Switzerland    
Italy United Kingdom (UK)    
Latvia      

Some destinations may not be included in this list but there is always the possibility that we do ship to a country which is not included in the list. For more accuracy please check for your country in the drop down menu in the checkout page. You can can always send a request for a special shipping arrangement in a country that we do not ship by emailing us here: info@theolivetree.com

We ship to the following destinations:

Europe: Middle East: Global Regions:
Austria Bahrain Africa
Balearic Islands, Spain Israel Asia
Belgium Kuwait Australia
Bulgaria Lebanon Europe
Croatia Oman Hong Kong
Czech Republic Qatar Japan
Denmark Saudi Arabia Malaysia
Estonia United Arab Emirates North America
Finland   Oceania
France   South America
Germany   United States (US)
Hungary    
Iceland    
Ireland    
Italy    
Latvia    
Lithuania    
Luxembourg    
Malta    
Monaco    
Netherlands    
North Macedonia    
Norway    
Poland    
Portugal    
Romania    
Slovakia    
Slovenia    
Spain    
Sweden    
Switzerland    
United Kingdom (UK)    

SHIPPING METHODS

There are different shipping services to choose from depending on the delivery destination. The available shipping companies are: Hellenic Post (ELTA), TNT Standard, FedEx, UPS & Aramex.

Premium Shipping Methods for Fast Delivery

TNT Standard, FedEx, UPS & Aramex are considered premium shipping services with guaranteed fast delivery.

Some of the above shipping methods may not be available for all destinations. All parcels are sent registered and insured.
For orders delivered within Greece we use ACS Courier services.

HANDLING – DELIVERY TIME

Handling – processing of orders 2-3 working days. Delivery time: 7-10 days. You can check where your order is using the tracking number sent to you via email.

ORDER TRACKING

A direct link to the carrier you selected when placing your order will be emailed after your order has shipped. Follow the link for tracking information of your package. Alternatively use the links below.

Tracking links:

ELTA Standard Post Tracking Page
TNT Tracking Page
Fedex Tracking Page
Aramex Tracking Page
UPS Tracking Page

DELIVERY FAILURE – RETURN OF PARCEL

If the courier company (TNT, UPS, FEDEX, ARAMEX) is unable to deliver your parcel because you have provided an incorrect delivery address or you are not present at the time of delivery, you will normally be notified of the delivery failure so you can reschedule. We will also in many cases contact you by email in an attempt to locate you and complete the delivery process.

If, despite our efforts, the package is returned to The Olive Tree in Greece, due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination and the returning shipping cost to our facilities which is 55 euros. This amount will be refunded only after we receive the parcel back to our facilities.

If you have chosen ELTA Hellenic Post (Standard post office) as the shipping method and you have provided an incorrect delivery address or you are absent at the time of delivery, then your parcel cannot be delivered. In this case the parcel will be returned to The Olive Tree in Greece and due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination. This amount will be refunded only after we receive the parcel back to our facilities.

LOST PARCEL

You bear all risks of loss and damage to the products from the time the same have cleared our logistic center. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

REFUSAL TO ACCEPT DELIVERY OF YOUR ORDER

If for any reason you refuse to accept delivery of your order, the parcel will return to our facilities and you will be refunded the value of the items you have ordered minus the shipping to your destination cost and the returning shipping cost to our facilities which is 55 euros. This amount will be refunded only after we receive the parcel back to our facilities.

WORLDWIDE SHIPPING CHARGES

We ship to all destinations around the globe. Shipping cost varies depending on the destination, the carrier and the weight. You can calculate the shipping cost during the checkout process by entering the shipping country in the proper address field.

IMPORT CHARGES – (IMPORT DUTIES & TAXES)

EU Destinations. There are no import (custom) duties & taxes for EU destinations.
Definition
: EU Destinations are the countries that are currently member countries of the EU (European Union): Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Non-EU Destinations – Potential Import Duties and Taxes
Definition
: Non-EU Destinations are all the countries that are not part of European Union member countries.
For non-EU destinations, additional VAT or customs charges may sometimes apply, which are due and payable in the buyer’s country of import. The Olive Tree company bears no responsibility for these additional costs. The buyer is responsible for these VAT or customs charges which are not included in the price paid by the buyer during the checkout process at The Olive Tree online store. Delivery may be delayed sometimes until the package is cleared by the importing country’s customs. The olive tree online store is not responsible nor can it control any of these delays.

SHIPPING CHARGES ONLY FOR GREECE

Free Delivery within Greece for orders over 49.00 €
The Olive Tree delivers orders within Greece using the ACS Courier Service.
Full order tracking is available after order shipping. You can use your tracking number in the following link. ACS Courier Tracking Page

Greece
REGION WEIGHT SHIPPING COST
Attica Up to 2 Kilos 3,00 € Every Extra Kilo +  1,00 €
Out of Attica Up to 2 Kilos 3,00 € Every Extra Kilo +  1,80 €