SHIPPING TERMS

SHIPPING METHODS

There are different shipping services to choose from depending on the delivery destination. The available shipping companies are: Hellenic Post (ELTA), TNT Standard and FedEx.

Premium Shipping Methods for Fast Delivery

TNT Standard and FedEx are considered premium shipping services with guaranteed fast delivery.

Some of the above shipping methods may not be available for all destinations. All parcels are sent registered and insured.
For orders delivered within Greece we use ACS Courier services.

HANDLING – DELIVERY TIME

Handling – processing of orders 2-3 working days. Delivery time: 7-10 days. You can check where your order is using the tracking number sent to you via email.

! COVID-19 UPDATE. Following the restrictions imposed in all air transportations due to the Covid 19 pandemic, delays on deliveries are expected or may occur depending on the destination.

ORDER TRACKING

A direct link to the carrier you selected when placing your order will be emailed after your order has shipped. Follow the link for tracking information of your package. Alternatively use the links below.

Tracking links:

ELTA Standard Post Tracking Page
TNT Tracking Page
Fedex Tracking Page

DELIVERY FAILURE – RETURN OF PARCEL

If the courier company (TNT FEDEX) is unable to deliver your parcel because you have provided an incorrect delivery address or you are not present at the time of delivery, we will normally be notified of the delivery failure and contact you by email in an attempt to locate you and complete the delivery process.
If you have chosen ELTA Hellenic Post (Standard post office) as the shipping method and you have provided an incorrect delivery address or you are absent at the time of delivery, then your parcel cannot be delivered. We are usually not notified by the post office and cannot notify you by email.

If, despite our efforts, the package is returned to The Olive Tree in Greece, due to the above, i.e. due to your own fault, you will only be refunded the amount of the value of the products and not the shipping costs.

WORLDWIDE SHIPPING CHARGES

We ship to all destinations around the globe. Shipping cost varies depending on the destination, the carrier and the weight. You can calculate the shipping cost during the checkout process by entering the shipping country in the proper address field.

SHIPPING CHARGES FOR CYPRUS

The Olive Tree delivers orders in Cyprus using the ACS Cyprus Economy Service. Order handling 2- 3 days. Shipping takes up to 8 – 10 days because the ACS Cyprus Economy Service is a slower but more a economic way to deliver in Cyprus. Full order tracking is available after order shipping. You can use your tracking number in the following link https://cyp.acscourier.net/en/track-and-trace

Cyprus
WEIGHT COST EXTRA WEIGHT
Up to 2 Kilos € 8,00 Every Extra Kilo + € 2,00

SHIPPING CHARGES ONLY FOR GREECE

Free shipping for orders over € 49,00 delivered within Greece.
The Olive Tree delivers orders within Greece using the ACS Courier Service.
For the Cash on Delivery payment method (Greece only available), there is an additional fee € 3,00.
Remote areas
in Greece, may have an extra shipping cost of € 7,00 (in total € 10,00) depending on the destination.
In this case, we will contact you and ask if you wish to pay the extra cost or arrange a delivery in a near by ACS shop in your area with no additional charge other than the one you have originally paid when you placed the order.

Full order tracking is available after order shipping. You can use your tracking number in the following link. https://cyp.acscourier.net/en/track-and-trace

Greece
FREE SHIPPING OVER € 49,00
REGION WEIGHT SHIPPING COST
Attica Up to 2 Kilos € 2,00 Every Extra Kilo + € 1,00
Out of Attica Up to 2 Kilos € 3,00 Every Extra Kilo + € 1,80