SHIPPING TERMS

SHIPPING METHODS

There are different shipping services to choose from depending on the delivery destination. The available shipping companies are: Hellenic Post (ELTA), TNT Standard, FedEx & Aramex.

Premium Shipping Methods for Fast Delivery

TNT Standard, FedEx & Aramex are considered premium shipping services with guaranteed fast delivery.

Some of the above shipping methods may not be available for all destinations. All parcels are sent registered and insured.
For orders delivered within Greece we use ACS Courier services.

HANDLING – DELIVERY TIME

Handling – processing of orders 2-3 working days. Delivery time: 7-10 days. You can check where your order is using the tracking number sent to you via email.

ORDER TRACKING

A direct link to the carrier you selected when placing your order will be emailed after your order has shipped. Follow the link for tracking information of your package. Alternatively use the links below.

Tracking links:

ELTA Standard Post Tracking Page
TNT Tracking Page
Fedex Tracking Page
Aramex Tracking Page

DELIVERY FAILURE – RETURN OF PARCEL

If the courier company (TNT, FEDEX, ARAMEX) is unable to deliver your parcel because you have provided an incorrect delivery address or you are not present at the time of delivery, you will normally be notified of the delivery failure so you can reschedule. We will also in many cases contact you by email in an attempt to locate you and complete the delivery process.

If, despite our efforts, the package is returned to The Olive Tree in Greece, due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination and the returning shipping cost to our facilities.

If you have chosen ELTA Hellenic Post (Standard post office) as the shipping method and you have provided an incorrect delivery address or you are absent at the time of delivery, then your parcel cannot be delivered. In this case the parcel will be returned to The Olive Tree in Greece and due to the above, i.e. due to your own fault, we will only refund you for the amount of money you paid when you placed the order minus the shipping cost to your destination.

LOST PARCEL

You bear all risks of loss and damage to the products from the time the same have cleared our logistic centre. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier.

WORLDWIDE SHIPPING CHARGES

SHIPPING CHARGES ONLY FOR GREECE

Free shipping for orders over € 49,00 delivered within Greece.
The Olive Tree delivers orders within Greece using the ACS Courier Service.
For the Cash on Delivery payment method (Greece only available), there is an additional fee € 3,00.
Remote areas in Greece, may have an extra shipping cost of € 7,00 (in total € 10,00) depending on the destination.
In this case, we will contact you and ask if you wish to pay the extra cost or arrange a delivery in a near by ACS shop in your area with no additional charge other than the one you have originally paid when you placed the order.

Full order tracking is available after order shipping. You can use your tracking number in the following link. https://cyp.acscourier.net/en/track-and-trace